Part-1of An Open letter to Gopal Vittal CEO Airtel about Non-Refund of Rs. 3997 and about Harassment of a Senior Citizen.

Click here for Part 2  Part 3 Part 4 Part-5

Date Posted: 3/6/2022

To,

CEO - Airtel

Subject : Complaint No. CCNOR3BLR20220510645858 dated 10/5/2022 about Non functioning/Non refund of International Roaming Pack worth Rs. 3997 and Harassment of a Senior Citizen by Airtel Centre Indore and Nodal Officer MPCG.


Dear Gopal Vittal,

Request you to kindly go through my  Direct Message to your Expert Service Team at Twitter sent yesterday on 2/6/2022 at 10:15 AM, copied below in italics:


Airtel_Presence: By now you must have realised that there are two issues interlinked. One is about Non-refund and another is harassment of a senior citizen who was made to visit five times from May 8 to May 10 in the scorching heat and  was kept waiting endlessly in Indore Office during the period. I wish to talk to the highest authority in Airtel responsible for services about this. Only the highest Authority please. Request you to kindly arrange a call back from her/him today between 4 pm and 9 pm. In case , if i do not receive a call from her/him, would be free to post all details on a blog to be seen by everyone including the posterity.Thanks and Regards.🙏🙏🙏


As I have not received any call from any person since the beginning on May 10,2022 despite repeated requests including the last one pasted above; have decided to approach you directly.

Your service team is saving a lot of Airtime! You should really issue commendation letter to them. Now, I am not requesting any calls from you or  your so-called experts. Let us communicate through this channel only. You please continue to save Air-time/Call-time and Stop refunding altogether. Soon you will be a Fortune 500 Company.

You or your Expert Service Team also can give reply in comments section. No comment will be edited , I assure you. All your letters will be posted here for the benefit of all in the most transparent manner. All netizens are welcome to send comments in the comments section. Only abusive and threatening comments will be deleted. 

Gopal, I will give you full opportunity to justify non-refund of International Roaming Pack and you can also justify harassment of an ordinarily dressed senior citizen with  white hair who intruded your Indore Airtel Centre and soon was exposed to the wonderland of Airtel you control so admirably and so professionally. Now I fully understand what it means when I read at your web-site: Welcome to the World of Airtel!

Request you to kindly go through the case by asking information from your Nodal Officer MP/CG and Nodal Officer Karnataka.You will be really proud of them!

At times their replies are shameful and sometimes quite entertaining and just hilarious. Wait for some time, I am going to post all of them gradually tomorrow onwards. Keep reading this blog.Let the world enjoy wisdom of Arrogant Airtel Authorities.

Afterall Airtel tagline says: Express Yourself!

I will do that, Gopal.


Pankaj Khanna 

9424810575

_________________________________________


Click here to read second part.

Click here to read the third part.

Click here to read fourth part.

Click here to read fifth part.







Comments

  1. Sanjeev Phadke5 June 2022 at 08:47

    Pankaj your concern about the matter and the way you have taken up the issue is commendable....... Hoping and wishing that the concerned will wake up soon to make amends.

    ReplyDelete
    Replies
    1. Pankaj Khanna5 June 2022 at 09:25

      Thank you Sanjeev for your encouragement!

      Delete
    2. Subhash5 June 2022 at 10:17

      This is not a professional way to run a business. Airtel need a proper customer service department. We always pay the charges as required, and still, We have to face such issues.

      In this situation, as being CEO, I request you to take the necessary actions to resolve this problem as early as possible.

      Delete
    3. Pankaj Khanna5 June 2022 at 16:27

      Thank you very much Subhash for your help!

      Delete

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